We have a track record of successfully completed high quality projects. Pride in our work is dependent on delivering the product that our customer demands in terms of aesthetics, schedule adherence, and performance. While problems cannot be completely eliminated from the construction process, we are committed to working through these to ultimately achieve delivery of the product expected by the contractor, architect, and owner. We have never walked away from a problem.

Our Facility and Production Dept

Our production facility in NW Houston has 40,000 square feet of shop space under cover, with 2 full size Cutting Lines, 2 fabrication CNC Machines, a 2-part Silicone Pump, a per-spec Test Chamber, and several overhead and jib cranes to ensure a high degree of precision in the product before it leaves our facility for the field. Aaron Duke directly presides over all fabrication with a mission and excellent track record of hitting dates with correctly fabricated product. Alongside Aaron, our Production Department consists of his Production Manager, Fabrication Manager, Shipping/Receiving Manager, and a team of approximately 15 fabricators, machinists, and drivers.

Our PM Team

Duke Glass’ PM Team, managed by Charlie Duke, consists of 4 Project Managers, 1 Assistant Project Manager, 2 Project Coordinators, and 1 Draftsman (sometimes PM). Work loads are managed such that no project will ever be at risk of not receiving the PM attention necessary. It is a point of emphasis within the company that our customer always feels that they have the office support to complete each project. Following any pre-construction assistance, each PM meets with Charlie to identify critical details that need special attention and to prepare an internal schedule to meet all contract deadlines.

Our Installation

Utilizing our experienced installation crews and only supervised and trusted outside installers, we are committed to adequately staffing each project such that the end result is a high quality, leak-free installation. In the event that the installation process for a project is slowed on Duke’s part, typically due to custom detailing or access restrictions, Duke Glass will provide the resources to maintain project schedule as much as possible. Very few of our installations have experienced leak issues, but any that have been identified were promptly investigated, diagnosed, and resolved. We are extremely proud of our track record on quality of installation.

Family Commitment & Solvency

We are all aware that the construction process is subject to unforeseen complications, to which we believe the response is what will determine the success of the outcome. We insist that you “stop worrying about the glass” because we, the Duke family, believe we are your best option to quickly respond to complications and minimize glass-related project risk. Additionally, solvency is not a concern, as we carry no long term debt and are thus set up with confidence in future stability and success. Family members are embedded throughout the company in critical positions and each of us understands that this isn’t just a job to us, but our family legacy. We’ve been delivering for our customers for over 40 years and will continue to do so.

The completion of a project marks the beginning of the warranty period. Duke Glass may be the most reliable option you will have, being closely managed by experienced family members and exhibiting excellent financial health and stability.

Warranty

Our standard warranty for air & water infiltration has been increased to 2 years in length, as opposed to the industry standard of 1 year. We do this because we are confident in our installations and value our customers. Although most reported leaks on our projects ultimately prove to be not related to the glazing systems, we respond to reports and typically help in the initial diagnosis.

Replacement Coordination

Although glass replacements due to breakage unrelated to installation are not a core service we seek to provide, we do assist in providing your preferred service company with information related to the glass type and aluminum framing system details. We can provide the replacement service if necessary.

We understand that we can’t be awarded every contract. However, we want our customers to know that we are still available to help in other ways. Even when not contracted on a specific project, our customers’ success is important to us, as we realize that our future success can be together when we invest in the relationship.

Leak Investigation and Remediation

We have been called to help resolve issues on many projects completed by other glazing contractors, by both contractors and building envelope consultants. We help to make assessments with the goal being to remedy the issues at hand in the most cost-effective method possible. Often, a solution can be presented that minimizes disruption to an occupied building, but in then event that a more comprehensive remediation is required, we can draw on our full team resources to propose a thorough recommendation.

Design Confirmation

If you need a “second opinion”, we can help with this. It isn’t uncommon for there to be some uncertainty as to whether a submitted or already installed product will fully satisfy the specifications or code requirements. We can review and advise. It is also possible for a product to NOT comply with the project requirements, but in our professional opinion, provide adequate function for what the customer needs. While this is just an opinion, it may be of help if the contracted parties are trying to come to a settlement to accept the installed product.

Damage Assessment

With severe storms being a reality for the Houston market, we are familiar with the damage that can result. While building envelope consultants typically are engaged for large or higher profile projects, we can also be of help in assessing the glazing systems. You may need a quick and informal opinion before more parties need to be involved. We can help with this.